Product Manager – Journey Orchestration Job in Abu Dhabi at Etihad Airways

Etihad Airways is seeking a skilled Product Manager specializing in Journey Orchestration to join our dynamic team in Abu Dhabi. This role is pivotal in defining and delivering Guest 360 capabilities, focusing on customer journey orchestration, data activation, and omnichannel engagement.

Job Overview

The Product Manager will be responsible for creating a seamless customer experience across various touchpoints. This includes leveraging customer data to enhance interactions and ensuring that the journey is personalized and efficient. The ideal candidate will work closely with cross-functional teams to align product strategies with business goals.

Responsibilities

• Define and manage the product roadmap for journey orchestration and Guest 360 capabilities.
• Collaborate with data analytics teams to activate customer data for improved engagement.
• Work with UX/UI designers to ensure a user-centric approach in product development.
• Conduct market research to identify trends and customer needs.
• Coordinate with marketing and sales teams to support product launches and promotions.
• Monitor and analyze product performance metrics, making adjustments as needed.

Eligibility

To be considered for this position, candidates must meet the following criteria:

• Proven experience in product management, particularly in journey orchestration or related fields.
• Strong analytical skills with a data-driven approach to decision-making.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.

Qualifications

Applicants should possess the following qualifications:

• Bachelor’s degree in a relevant field.
• Experience with customer journey mapping and data activation.
• Familiarity with omnichannel marketing strategies.

Experience

A minimum of 3 years of experience in product management or related roles is required. Candidates with experience in the hospitality or customer experience sectors will be given preference.

Skills

Essential skills for the Product Manager role include:

• Strong project management skills.
• Proficiency in data analysis and customer insights.
• Knowledge of UX principles and design thinking.
• Ability to translate complex data into actionable strategies.

Employment Details

This is a full-time position based in Abu Dhabi. The successful candidate will join a collaborative and innovative team dedicated to enhancing customer experiences.

How to Apply

Interested candidates should apply through the official application method provided with this vacancy.

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