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Customer Service Representative – Business Banking | Dubai Job at Emirates NBD

Emirates NBD
📍 Dubai, Dubai 📅 Posted September 10, 2026 ⏳ Apply before November 30, 2023
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Position Overview

Job Description

A leading financial institution in Dubai, Emirates NBD, is seeking a Customer Service Representative for its Business Banking division. This role is crucial in assisting clients to achieve their financial goals through a variety of banking products and services, including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, and global markets.

Job Overview

The Customer Service Representative will be responsible for providing exceptional service to business banking clients, addressing inquiries, and facilitating transactions. The ideal candidate will have a strong understanding of banking products and services, coupled with excellent communication and interpersonal skills.

Responsibilities

  • Assist customers with inquiries related to business banking products and services.
  • Provide information on account management and assist with transactions.
  • Build and maintain strong relationships with clients to understand their financial needs.
  • Collaborate with internal teams to ensure client satisfaction and resolve issues.
  • Stay updated on banking regulations and policies to provide accurate information.

Eligibility

To be considered for this position, candidates must meet the following criteria:

  • Proven experience in customer service, preferably within the banking sector.
  • Strong understanding of banking products and services.
  • Excellent communication skills in English; proficiency in Arabic is a plus.
  • Ability to work in a fast-paced environment and handle multiple tasks.

Qualifications

A bachelor’s degree in finance, business administration, or a related field is preferred. Relevant certifications in banking or finance will be an advantage.

Experience

Candidates should have a minimum of 2 years of experience in a customer service role, ideally in the banking or financial services industry.

Skills

  • Strong problem-solving abilities.
  • Excellent interpersonal skills.
  • Proficient in Microsoft Office Suite.
  • Ability to work independently and as part of a team.

Employment Details

This position is based in Dubai, UAE, and will require flexibility in working hours to accommodate client needs. The salary for the Customer Service Representative position will be competitive and commensurate with experience, along with benefits in line with industry standards.

How to Apply

Interested candidates should apply through the official application method provided with this vacancy. The application deadline for this position is November 30, 2023.

Applicants are advised to be cautious and not pay unauthorized persons during the application process. Always verify the official employer/application channel.